Terms & Conditions
Online Terms & Conditions of Oak Furniture Yorkshire
By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website, place orders or supply furniture or items for sale.
The contract made by you with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.
We advise that you should not proceed with your purchase or sale to us until you have read and agreed to these terms and conditions.
1. Product Specifications
1.1 Furniture made from quality natural wood accordingly appearances may vary. So you can be certain you are cleaning and caring for your product in the correct way we would advise you to read the care instructions that are included with your furniture as soon as you accept delivery and to contact us if you require further information before you carry out any furniture care.
Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc etc. Certain degrees of filler will be used on oak furniture this is common and very much part of the manufacturing process. Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier.
1.2 Leather products are made from quality natural leather and bonded leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide.
1.3 The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage. All items needing assembly will have instructions included.
1.4 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and camera lighting can affect the colouring of items in a picture. Similarly natural wood colour can vary from tree to tree and an exact colour match for solid wood products can not be guaranteed.
2. Measurements
2.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable when it arrives.
2.2 All dimensions specified by us are approximate.
3.Prices
3.2 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
3.3 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.
3.4 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.
3.5 We will not be bound to honour any online listed prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.
4. Payment
4.1 You must pay by credit, charge, bank transfer or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.
4.2 Payment will be taken in full at the time of the order.
4.3 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details or you have paid by bank transfer, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and upon completion of the above steps we have dispatched your order to you.
4.4 We are entitled to refuse any order placed by you.
4.5 All credit and debit card payments are made through a secure ePayment system. No financial information is kept or stored with our company. If you purchase multiple products on different days you will have to go through the payment process again.
5 Collection and Delivery - in addition to the following information please see here for more T&C details regarding your delivery.
All prices listed on this website are for items which are to be collected within 14 days from our warehouse or showroom
5.1 We are only able to deliver online orders to you if you have a permanent address on the UK mainland and UK Isles. Please note: the 16th December is the latest date for those with Irish postcodes to place orders for guaranteed pre Christmas delivery. Please note: that any special offers that offer Free delivery off your next order are only valid for deliveries within a 30 mile radius from our showroom
5.2 We will Endeavor to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 28 days from date of dispatch for our carriers to fulfil the final delivery to your home.
5.3 Orders totalling less than 30kg may be dispatched by post or courier.
5.4 For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.
5.5 You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe then we will not deliver the goods until safe access is provided.
5.6 If you are unable, for whatever reason to take delivery of your goods on the confirmed delivery date arranged by our carrier or we are unable to deliver the goods due to there being no safe means of access to the place of delivery or you are not available at the time pre-arranged on the day for delivery we shall be entitled to either cancel your order and refund your payments less an aborted delivery fee of £60 levied by our carriers or keep your order live but charge you the £60 fee levied by our carriers for the missed delivery. If our delivery team are unable to deliver your items as agreed due to a issue with access or customer miscalculated measurements whereas the items will not fit, there will be a 15% re-stocking fee deducted from your refund.. Delivery charges and any further options i.e White Glove Delivery is non-refundable
5.7 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.
5.8 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of oak furniture Yorkshire or any reasonable rescheduling of delivery.
5.9 We offer a one man delivery service as standard to keep delivery costs down, as result you may be asked to assist the drivers with larger items. Should this be a problem please contact us to discuss a two man delivery.
5.10 We only guarantee doorstep deliveries to the kerbside of your property however when it is reasonably safe to do so the driver may at their discretion bring your delivery to a ground floor door. Two man deliveries will include the delivery being taken to a room of your choice; these deliveries will be left with the customer boxed and any waste removal is the responsibility of the customer.
PLEASE NOTE: Our delivery team are not able to remove outdoor footwear or move any existing items to facilitate deliveries - Please provide adequate and safe flooring protection and safe access if required.
6. Returns, Refunds and Your Right to Cancel
Please note: this returns policy is only in relation to new (non bespoke) furniture items. Any new bespoke made to order furniture i.e. the Aston collection can not be cancelled once your order has been taken.
6.0 We advise that all deliveries are unpacked and checked within 48 hours of your delivery. We will not accept returns due to damage or faults caused in transit after this 48 hour period has expired.
6.1 Under the distance sellers act you have the statutory right to return any products you have purchased within thirty (30) days after delivery if found to be faulty, not as described or unfit for purpose. Products must be kept in the same condition as when purchased and in the same packaging in which they were delivered, items must be returned to us. We do not accept any liability for any costs incurred resulting in the return of a faulty item when a full replacement or repair has been offered to you at no extra cost. N.B. For hygiene reasons mattresses are not covered by our returns policy. Should you receive a faulty item we request this is returned to us in its original packaging so we can undertake a full repair if a repair is unsuitable then a replacement will be offered. Photographs of any faults will be requested and must be sent to us within 48 hours of accepting your delivery.
6.2. In order to return a product please contact us via email within 30 days after delivery. You will then be entitled to a refund or exchange from us which will be paid within 30 days of your notice of cancellation minus a restocking fee, Items must be kept in the condition in which they were purchased and in original packaging. Items requiring assembly must not be assembled in any way or will not be accepted back. We reserve the right to refuse a refund if any item is deemed to be non
re-sellable. Please do not fix packaging to pieces with tape, as this may damage the wood and finish.
6.3 Free Delivery is offered as a complimentary service and therefore should you wish to return an item for any reason then all return costs or arrangements are to be the customers responsibility.
6.4 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund.
6.5 If we deliver incorrect goods, please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers.
6.6 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
6.7 We will not accept any returns (including damaged items) on self-assembly items which have been assembled - please fully check your items prior to assembly. IMPORTANT INFORMATION FOR 'White Glove' INSTALLED FURNITURE - Any furniture which is assembled by our own team as part of a 'white glove' delivery service cannot be returned as removal of all your waste and packaging is part of the 'white glove' service. You will be afforded plenty of time at the end of your installation to fully inspect your furniture. Once the install team have left your property then no damage or faults after their leaving will be deemed our responsability. Therefore it is very important that you take the time to fully inspect your installation prior to the team leaving your home.
6.8 Mattresses are currently not covered by our returns policy. We will repair or replace damaged goods however, for hygiene reasons we cannot offer returns for any other reasons.
6.9 Oak Furniture Yorkshire will not be liable for any damage or loss caused by the 3rd party carriers within your property.
7. Privacy Protection
7.1 Oak Furniture Yorkshire take information about you in order to respond to your queries and tailor our support to suit your needs. We do not provide this information to any third party companies or share it with affiliates. For more details please read our privacy policy page.
8.0 Trading Partner/s, Supplier Conditions of Agreement of Supply
8.1 We reserve the right to invoice our suppliers and/or trading partners any cost incurred due to faulty, damaged, poor quality or inconsistent furniture items supplied to us by them.
8.2 We reserve the right to invoice our suppliers and/or trading partners for additional costs incurred for the cost of collection from our supplier (when delivery to us hasn't been granted) of faulty, damaged, poor quality or inconsistent furniture items supplied to us by them .
8.3 We reserve the right to invoice our suppliers and/or trading partners for any costs incurred for the re-delivery to our customer of any replacement furniture due to any faulty, damaged, poor quality or inconsistent furniture items supplied to us by them.
8.4 Should a supplier and/or trading partner discontinue any product or furniture collection then they agree to provide twelve weeks notice prior to withdrawal or reimburse us any additional costs incurred due to the changes.
8.5 Should any alteration in shade, size, build quality or materials used be forthcoming then a supplier and/or trading partner will provide twelve weeks notice prior to these changes taking place or reimburse us and additional costs incurred due to the changes.
8.6 Any item sold to our customers by us from our suppliers and/or trading partners will be covered by a minimum twelve month fully comprehensive warranty by the supplier and/or trading partner to us
8.7 When supplying furniture to us, suppliers and/or trading partners agree to accept our trading terms and conditions in full.
9. Applicable Law
9.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.
Any mistakes or omissions from our terms and conditions do not invalidate any or part of these terms and conditions.
Last updated 17/04/2016.
Online Terms & Conditions of Oak Furniture Yorkshire
By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website, place orders or supply furniture or items for sale.
The contract made by you with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.
We advise that you should not proceed with your purchase or sale to us until you have read and agreed to these terms and conditions.
1. Product Specifications
1.1 Furniture made from quality natural wood accordingly appearances may vary. So you can be certain you are cleaning and caring for your product in the correct way we would advise you to read the care instructions that are included with your furniture as soon as you accept delivery and to contact us if you require further information before you carry out any furniture care.
Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc etc. Certain degrees of filler will be used on oak furniture this is common and very much part of the manufacturing process. Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier.
1.2 Leather products are made from quality natural leather and bonded leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide.
1.3 The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage. All items needing assembly will have instructions included.
1.4 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and camera lighting can affect the colouring of items in a picture. Similarly natural wood colour can vary from tree to tree and an exact colour match for solid wood products can not be guaranteed.
2. Measurements
2.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable when it arrives.
2.2 All dimensions specified by us are approximate.
3.Prices
3.2 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
3.3 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.
3.4 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.
3.5 We will not be bound to honour any online listed prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.
4. Payment
4.1 You must pay by credit, charge, bank transfer or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.
4.2 Payment will be taken in full at the time of the order.
4.3 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details or you have paid by bank transfer, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and upon completion of the above steps we have dispatched your order to you.
4.4 We are entitled to refuse any order placed by you.
4.5 All credit and debit card payments are made through a secure ePayment system. No financial information is kept or stored with our company. If you purchase multiple products on different days you will have to go through the payment process again.
5 Collection and Delivery - in addition to the following information please see here for more T&C details regarding your delivery.
All prices listed on this website are for items which are to be collected within 14 days from our warehouse or showroom
5.1 We are only able to deliver online orders to you if you have a permanent address on the UK mainland and UK Isles. Please note: the 16th December is the latest date for those with Irish postcodes to place orders for guaranteed pre Christmas delivery. Please note: that any special offers that offer Free delivery off your next order are only valid for deliveries within a 30 mile radius from our showroom
5.2 We will Endeavor to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 28 days from date of dispatch for our carriers to fulfil the final delivery to your home.
5.3 Orders totalling less than 30kg may be dispatched by post or courier.
5.4 For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.
5.5 You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe then we will not deliver the goods until safe access is provided.
5.6 If you are unable, for whatever reason to take delivery of your goods on the confirmed delivery date arranged by our carrier or we are unable to deliver the goods due to there being no safe means of access to the place of delivery or you are not available at the time pre-arranged on the day for delivery we shall be entitled to either cancel your order and refund your payments less an aborted delivery fee of £60 levied by our carriers or keep your order live but charge you the £60 fee levied by our carriers for the missed delivery. If our delivery team are unable to deliver your items as agreed due to a issue with access or customer miscalculated measurements whereas the items will not fit, there will be a 15% re-stocking fee deducted from your refund.. Delivery charges and any further options i.e White Glove Delivery is non-refundable
5.7 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.
5.8 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of oak furniture Yorkshire or any reasonable rescheduling of delivery.
5.9 We offer a one man delivery service as standard to keep delivery costs down, as result you may be asked to assist the drivers with larger items. Should this be a problem please contact us to discuss a two man delivery.
5.10 We only guarantee doorstep deliveries to the kerbside of your property however when it is reasonably safe to do so the driver may at their discretion bring your delivery to a ground floor door. Two man deliveries will include the delivery being taken to a room of your choice; these deliveries will be left with the customer boxed and any waste removal is the responsibility of the customer.
PLEASE NOTE: Our delivery team are not able to remove outdoor footwear or move any existing items to facilitate deliveries - Please provide adequate and safe flooring protection and safe access if required.
6. Returns, Refunds and Your Right to Cancel
Please note: this returns policy is only in relation to new (non bespoke) furniture items. Any new bespoke made to order furniture i.e. the Aston collection can not be cancelled once your order has been taken.
6.0 We advise that all deliveries are unpacked and checked within 48 hours of your delivery. We will not accept returns due to damage or faults caused in transit after this 48 hour period has expired.
6.1 Under the distance sellers act you have the statutory right to return any products you have purchased within thirty (30) days after delivery if found to be faulty, not as described or unfit for purpose. Products must be kept in the same condition as when purchased and in the same packaging in which they were delivered, items must be returned to us. We do not accept any liability for any costs incurred resulting in the return of a faulty item when a full replacement or repair has been offered to you at no extra cost. N.B. For hygiene reasons mattresses are not covered by our returns policy. Should you receive a faulty item we request this is returned to us in its original packaging so we can undertake a full repair if a repair is unsuitable then a replacement will be offered. Photographs of any faults will be requested and must be sent to us within 48 hours of accepting your delivery.
6.2. In order to return a product please contact us via email within 30 days after delivery. You will then be entitled to a refund or exchange from us which will be paid within 30 days of your notice of cancellation minus a restocking fee, Items must be kept in the condition in which they were purchased and in original packaging. Items requiring assembly must not be assembled in any way or will not be accepted back. We reserve the right to refuse a refund if any item is deemed to be non
re-sellable. Please do not fix packaging to pieces with tape, as this may damage the wood and finish.
6.3 Free Delivery is offered as a complimentary service and therefore should you wish to return an item for any reason then all return costs or arrangements are to be the customers responsibility.
6.4 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund.
6.5 If we deliver incorrect goods, please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers.
6.6 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
6.7 We will not accept any returns (including damaged items) on self-assembly items which have been assembled - please fully check your items prior to assembly. IMPORTANT INFORMATION FOR 'White Glove' INSTALLED FURNITURE - Any furniture which is assembled by our own team as part of a 'white glove' delivery service cannot be returned as removal of all your waste and packaging is part of the 'white glove' service. You will be afforded plenty of time at the end of your installation to fully inspect your furniture. Once the install team have left your property then no damage or faults after their leaving will be deemed our responsability. Therefore it is very important that you take the time to fully inspect your installation prior to the team leaving your home.
6.8 Mattresses are currently not covered by our returns policy. We will repair or replace damaged goods however, for hygiene reasons we cannot offer returns for any other reasons.
6.9 Oak Furniture Yorkshire will not be liable for any damage or loss caused by the 3rd party carriers within your property.
7. Privacy Protection
7.1 Oak Furniture Yorkshire take information about you in order to respond to your queries and tailor our support to suit your needs. We do not provide this information to any third party companies or share it with affiliates. For more details please read our privacy policy page.
8.0 Trading Partner/s, Supplier Conditions of Agreement of Supply
8.1 We reserve the right to invoice our suppliers and/or trading partners any cost incurred due to faulty, damaged, poor quality or inconsistent furniture items supplied to us by them.
8.2 We reserve the right to invoice our suppliers and/or trading partners for additional costs incurred for the cost of collection from our supplier (when delivery to us hasn't been granted) of faulty, damaged, poor quality or inconsistent furniture items supplied to us by them .
8.3 We reserve the right to invoice our suppliers and/or trading partners for any costs incurred for the re-delivery to our customer of any replacement furniture due to any faulty, damaged, poor quality or inconsistent furniture items supplied to us by them.
8.4 Should a supplier and/or trading partner discontinue any product or furniture collection then they agree to provide twelve weeks notice prior to withdrawal or reimburse us any additional costs incurred due to the changes.
8.5 Should any alteration in shade, size, build quality or materials used be forthcoming then a supplier and/or trading partner will provide twelve weeks notice prior to these changes taking place or reimburse us and additional costs incurred due to the changes.
8.6 Any item sold to our customers by us from our suppliers and/or trading partners will be covered by a minimum twelve month fully comprehensive warranty by the supplier and/or trading partner to us
8.7 When supplying furniture to us, suppliers and/or trading partners agree to accept our trading terms and conditions in full.
9. Applicable Law
9.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.
Any mistakes or omissions from our terms and conditions do not invalidate any or part of these terms and conditions.
Last updated 17/04/2016.